Refund/
Cancellations Policy

Refunds/Cancellations Policy for eSIM Purchase & Activation

eSIM Purchase:

a. Refunds: Once the eSIM is purchased, refunds are generally not provided unless there is a technical* issue with the eSIM activation process or the eSIM fails to function as intended. In such cases, you must notify our customer support within 24 hours of the purchase, providing relevant details and supporting documentation. Our team will assess the situation and, if eligible, process a refund to the original payment method. b. Cancellations: If you wish to cancel your eSIM purchase before integrating with device and activation, please contact our customer support as soon as possible. We may be able to accommodate the cancellation request if it is made within 24 hours of the purchase. However, please note that once the eSIM is activated, cancellations are not possible. c. Refunds or cancellations will not be provided for eSIM activations that have been used for any communication or data transfer. Once any activity has been initiated using the eSIM profile, it will be considered as utilized and non-refundable.

Refunds/Cancellations Policy for eSIM Recharge (M2M Service Provider):

At Intalia technologies, we strive to provide excellent service to our customers, including hassle-free eSIM recharge options. We understand that circumstances may change, and customers may require refunds or cancellations for their eSIM recharge transactions. To ensure transparency and clarity, we have established the following Refunds/Cancellations Policy:

Refund Eligibility:

a. Refunds can be requested if the eSIM recharge has not been successfully activated. b. Refunds will not be issued if the eSIM recharge has been successfully activated or utilized. c. Refunds will not be provided for any remaining data, voice minutes, or SMS credits on an activated eSIM recharge.

Cancellation Requests:

a. Cancellation requests can be made prior to the activation of the eSIM recharge. b. Once the eSIM recharge is activated, cancellation requests cannot be accommodated. c. Cancellation requests can be submitted through our customer support channels, including phone, email, or online chat.

Refund/Cancellation Process:

a. Customers must provide valid proof of purchase and relevant transaction details when requesting a refund or cancellation. b. Refund or cancellation requests will be processed within 7 business days from the date of request. c. Refunds will be issued using the same payment method used for the original transaction, unless otherwise specified by the customer. d. In case of cancellation, any funds already debited will be credited back to the customer's account, minus any applicable processing fees.

Exceptions:

a. In the event of technical failures or system errors leading to unsuccessful activations, customers may be eligible for a refund even if the eSIM recharge was activated. b. Refunds or cancellations requested after a specified timeframe (7 working days from the transaction date) may be subject to additional terms and conditions.

Contacting Customer Support:

a. For refund or cancellation requests, customers can reach out to our customer support team via phone/email/online chat. b. Our customer support representatives will assist customers in the refund or cancellation process and address any related queries.

Note: This Refunds/Cancellations Policy is subject to change without prior notice. Customers are advised to review the policy periodically or contact customer support for the most up-to-date information.

We value our customers' satisfaction and are committed to providing the best possible experience. If you have any questions or concerns regarding this policy, please feel free to reach out to our customer support team at support@intaliatech.com OR Mobile: +91 9911323145